Question 1

Can you make my character?

Accepted Answer

Usually yes if the references are clear and the timeline is realistic. Send the character, scope, and images so CosLoom can review feasibility.

Question 2

Can I start with only a character name?

Accepted Answer

Yes. You can start with a name or short idea, but an accurate proposal will require references, included pieces, timeline, commission range, and size requirements.

Question 3

Do you accept small orders?

Accepted Answer

Yes. Small accessories, props, crowns, trim layers, and focused costume pieces are welcome when the scope is clear and the timeline is realistic.

Question 4

Can I order only a prop or accessory?

Accepted Answer

Yes. Props and accessories can be requested alone or used as a light custom starting point from the showroom.

Question 5

What if my budget is under $300?

Accepted Answer

Very small accessories or simple props may fit lower budgets, but most custom costume work starts higher. Send the idea and CosLoom can suggest the most realistic path.

Question 6

How much does a commission cost?

Accepted Answer

Pricing depends on scope, materials, complexity, finish level, and delivery planning. Focused pieces may begin around $300, while detailed full sets receive a tailored proposal.

Question 7

How long does production take?

Accepted Answer

Simple pieces may fit shorter timelines, but detailed costumes, armor, props, and full sets usually need 6-20 weeks depending on the build.

Question 8

Do you ship internationally?

Accepted Answer

Yes. Delivery country is requested during inquiry so packing method, cost, timing, and size limits can be considered early.

Question 9

Can I send references later?

Accepted Answer

You can start with a brief description, but an accurate proposal requires references, scope, timeline, and measurements or measurement status.

Question 10

Are uploaded files private?

Accepted Answer

Yes. Files submitted through the private atelier brief are stored privately for CosLoom admin review and are not published as public URLs.

Question 11

Do you recreate copyrighted characters?

Accepted Answer

CosLoom creates fan-made or character-inspired custom work for cosplay, performance, photoshoots, and personal display. CosLoom is not affiliated with anime, game, film, comic, or entertainment companies unless explicitly stated. Clients are responsible for reference suitability and event or platform rules.

Question 12

Can you work from fan art or original characters?

Accepted Answer

Yes. Original characters and fan art can be reviewed if the silhouette, color direction, key details, and permission context are clear enough to build from.

Question 13

Can I pay a deposit first?

Accepted Answer

Yes. Payable showroom starting points can be ordered with a 50% production deposit when checkout is active. Please send body measurements, order notes, deadline, and shipping country after payment. Full custom or unclear scope may still need private review first.

Question 14

Do you accept PayPal or invoices?

Accepted Answer

Payment method is confirmed with the order or proposal. PayPal may be available for showroom production deposits or approved invoices, and the final balance is due before shipping.

Question 15

What if my event deadline is soon?

Accepted Answer

Include the exact date and shipping country. Rush work depends on queue, materials, build complexity, and shipping risk.

Question 16

Do you accept rush orders?

Accepted Answer

Rush work depends on queue, complexity, shipping country, and material availability. Include your event date so CosLoom can judge honestly.

Question 17

Do you do refunds or revisions?

Accepted Answer

The production deposit reserves production time and may cover planning, materials, or early work. Refunds and revisions are handled according to the agreed scope, production stage, and whether materials or custom planning have already begun.

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